Tag Archive: Best Service

  1. toptable Diner Reviews Reveal Top 50 Best Restaurants for Service in the UK

    Restaurant Gordon Ramsay tops the list with The Fat Duck, Carters, HKK and Alain Ducasse at The Dorchester comprising the top five.

    In celebration of excellence in restaurant hospitality, toptable, the leading consumer destination site for restaurant bookings in the UK, along with its parent company, OpenTable (NASDAQ: OPEN), are pleased to announce the 2013 Diners’ Choice award winners for the Top 50 Best Restaurants for Service in the UK. The awards represent the combined opinions of approximately 350,000 reviews submitted in the last year by verified toptable diners for more than 4,000 restaurants across the UK.

    Critically acclaimed London institution Restaurant Gordon Ramsay tops the list. Gordon Ramsay’s intimate restaurant led by Chef Patron Clare Smyth MBE serves elegant and unsurpassed modern French cuisine, and diners voted the service second to none. The Fat Duck also earned high praise.  This critically acclaimed restaurant from Chef Heston Blumenthal is nestled in a 16thcentury building in the idyllic village of Bray and is famous for its use of molecular gastronomy.

    The Top 5 Best Restaurants for Service in the UK, in rank order, include:

    1. Restaurant Gordon Ramsay – London
    2. The Fat Duck – Bray
    3. Carters – Birmingham
    4. HKK – London
    5Alain Ducasse at The Dorchester – London

    “The most memorable part of a meal may not be just what’s on your plate, but also, the exceptional staff member who goes the extra step to ensure an enjoyable dining experience,” said toptable Head of Restaurant Relations, Lucy Taylor. “From owners and executive chefs to servers and line cooks, the dedicated professionals at these restaurants are creating carefully orchestrated, personalised dining experiences that appear effortless yet make guests feel appreciated and indulged all at once.”

    London represents the largest metropolitan area of winning restaurants with 20 of the 50 best restaurants including Petrus, The Ledbury and The Greenhouse. Scotland is also well represented with six Glaswegian restaurants making it onto the list and three from Edinburgh.

    Commenting on their award, Chef  Clare Smyth MBE of Restaurant Gordon Ramsay added, “we are absolutely delighted to have been awarded this by toptable. To be recognised as the top restaurant for service is even more overwhelming given the caliber of the other restaurants and that it is based on our guests reviews only! We have never underestimated how much service enhances our guests experience and have put as much effort and energy into our Front of House as we have into the kitchen.”

    Restaurants serving French cuisine accounted for nearly 30% of winners with European and British fare not far behind at 22% and 18% respectively. Other cuisines were also well represented including Indian, Gastropubs and Chinese.

    The Diners’ Choice Awards for the Top 50 Best Restaurants for Service in the UK are generated from approximately 350,000 reviews collected from verified toptable diners between September 2012 and August 2013. All restaurants with a minimum “overall” score and number of qualifying reviews were included for consideration.  Qualifying restaurants were then scored and sorted according to the highest average rating in the service category.

    Based on this methodology, the following restaurants, listed in alphabetical order, comprise the Top 50 Best Restaurants for Service in the UK according to toptable diners.  The complete list may also be viewed at

    2013 Diners’ Choice Award Winners for the Top 50 Best Restaurants for Service in the UK 

    63 Degrees – Manchester
    Alain Ducasse at The Dorchester – London
    Annies – Manchester
    Apicius – Kent
    Aumbry – Manchester
    Balbirs – Glasgow
    Buonissimo Restaurant – Birmingham
    Carters – Birmingham
    Charcoals – Glasgow
    Chez Bruce – London
    Clos Maggiore – London
    Dinner by Heston Blumenthal – London
    Friends Restaurant – London
    Gamba – Glasgow
    Gauthier Soho – London
    Gravetye Manor – Kent
    HKK – London
    India Quay – Glasgow
    Kendell’s Bistro – Yorkshire
    La Becasse – Shropshire
    La Garrigue – Edinburgh
    Launceston Place – London
    L’Ortolan – Berkshire
    Lychee Oriental Restaurant – Glasgow
    Number 16 Restaurant – Glasgow
    Paris House – Bedfordshire
    Petrus – London
    Restaurant Gordon Ramsay – London
    Roots at N1 – London
    Roux at The Landau – London
    Stovell’s – Surrey
    The Artichoke – Buckinghamshire
    The Fat Duck – Bray
    The Feathered Nest Country Inn – Oxfordshire
    The French Table – London
    The Greenhouse – London
    The Grill at The Dorchester – London
    The Ledbury – London
    The Plough at Bolnhurst – Bedfordshire
    The Plumed Horse Edinburgh – Edinburgh
    The Savoy, Thames Foyer – London
    The Stockbridge Restaurant – Edinburgh
    The Waggoners – Hertfordshire
    The West House – Kent
    Tom Aikens – London
    Upstairs at the Grill – Cheshire
    Van Zeller – Yorkshire
    Viajante – London
    Wild Mushroom – East Sussex
    Wiltons – London

    Diners can also read more about the Diners’ Choice Awards for the Top 50 Restaurants for Best Service in the UK by visiting the toptable blog, The Dish.

    About toptable Reviews

    The toptable reviews program helps diners find restaurants that best fit their dining occasions.  Diners who recently honoured a toptable reservation are invited via email to submit restaurant feedback using an online form. Visitors to toptable can access reviews for thousands of toptable restaurant partners across the UK. The toptable reviews program has generated more than 2.5 million reviews by verified diners in the UK establishing toptable as one of the largest and most trusted sources for restaurant reviews.

    About toptable by OpenTable

    With over 4,000 bookable restaurants, toptable is the leading provider of online restaurant bookings in the UK, owned and operated by OpenTable. OpenTable is the world’s leading provider of online restaurant reservations, seating more than 12 million diners per month via online bookings across approximately 28,000 restaurants. The OpenTable network connects restaurants and diners, helping diners discover and book the perfect table and helping restaurants deliver personalised hospitality to keep guests coming back. The OpenTable service enables diners to see which restaurants have available tables, select a restaurant based on verified diner reviews, menus and other helpful information, and easily book a reservation. In addition to the company’s website and mobile apps, OpenTable powers online reservations for nearly 600 partners, including many of the Internet’s most popular global and local brands. For restaurants, the OpenTable hospitality solutions enable them to manage their reservation book, streamline their operations and enhance their service levels. Since its inception in 1998, OpenTable has seated more than 490 million diners around the world.  The Company is headquartered in San Francisco, California, and the OpenTable service is available throughout the United States, as well as in Canada, Germany, Japan, Mexico and the UK. More information is available on


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