New Analytics Help Restaurants Seat More Guests and Personalize Hospitality to Turn First-Time Diners into Regulars
16th May 2018 – OpenTable, the world’s leading provider of online restaurant reservations and part of Booking Holdings, Inc. (NASDAQ: BKNG), has today announced a business intelligence suite for its flagship restaurant management product GuestCenter. The new suite gives restaurants the tools and insights they need to seat more guests, better understand their diners’ booking habits and preferences, and personalise hospitality to help turn first-time diners into regulars.
“Our goal is to give restaurants the insights they need to make well-informed decisions affecting their business,” Prasad Gune, OpenTable SVP of Product. “The business intelligence suite offers at-a-glance dashboards showing both past performance and trend analysis which helps restaurants manage their operations, adjust their staffing schedules, and tailor their marketing efforts – all in real time”.
The business intelligence suite provides powerful insights and recommendations to help restaurants grow and thrive:
Additional analytics will be rolled out in the coming months, including a first time guest and visit frequency report, and covers and reviews analysis. These additional reports will help restaurants understand where their diners come from and how to convert them into regulars.