OpenTable introduces owners and managers iPhone app for GuestCenter

iPhone app and Apple Watch notifications allows restaurateurs to monitor business on the go

27th April 2017… OpenTable, the world’s leading online restaurant booking platform and part of The Priceline Group (NASDAQ: PCLN), is making it easier for restaurant owners and managers to keep a pulse on their business on the go, through its GuestCenter iPhone app and notifications to the Apple Watch.

The iPhone app enables restaurateurs to make informed business decisions whenever and wherever they are by providing them with data, insights and the tools needed to keep their operation running smoothly, so they can deliver great hospitality time and time again to their diners.

The key benefits of the iPhone app include:

  • Business insights on the go. Understand how many diners have been seated, upcoming reservations numbers and when peak dining times are, all at a glance. Get valuable insights everyday as well as being able to monitor key dining holidays such as Valentine’s Day, Mother’s Day and New Year’s Eve.
  • Ensure service is properly prepped. Know which tables are VIP, larger parties or which diners may be celebrating a special occasion. Ensure the front of house team are prepared for any changes to service that may be needed to ensure great hospitality for special diners or for key annual dining dates.
  • Manage reservations and guest book. Make new reservations, review guest notes or details and update the status of diners on the move.
  • Notifications to the Apple Watch. Be alerted when a VIP has been seated, a reservation has been amended or cancelled and when new bookings are made.

Christa Quarles, CEO, OpenTable, comments “We understand that running a restaurant places round-the-clock demands on owners and managers, and for those that have more than one location these demands are multiplied. The GuestCenter iPhone app creates an additional connection between OpenTable and restaurant owners/managers by helping them to better understand and improve their business in a simple and flexible manner. They can access high-level data on the go, enabling them to quickly and efficiently optimise their operations, delivering great hospitality service after service.”

Initial data indicates the iPhone app is fast gaining traction, with high user adoption and engagement. The app is opened on average nine times per day by each user and more than half engage with it daily.

The iPhone app is the latest GuestCenter innovation. GuestCenter is OpenTable’s flagship cloud-based hospitality product for restaurants worldwide, available on iPad and web. GuestCenter has been designed and custom-built from the ground up to help restaurants optimise their service and benefit from data-driven insights to ensure their restaurant runs as efficiently as possible. The unique technical architecture of the product ensures its reliability as well as enabling the rapid delivery of new features and upgrades.

“We are incredibly proud of our GuestCenter product and passionate about enabling restaurants across the globe to deliver world class hospitality in every service. We are excited to add the iPhone app and Apple Watch notifications to our product suite and to layer on this extra tool for owners and managers,” concludes Quarles.

For further information on the GuestCenter iPhone app:

GuestCenter integrates restaurants’ real-time availability on the OpenTable network, which seats more than 21 million diners per month across more than 40,000 restaurants around the globe.